Frequently Asked Questions 

WHAT ARE THE INGREDIENTS YOU USE?

In our products you will find:

 

Top quality oils and butters.

Naturally occurring additives in powder form (clays, botanicals, oxides).

Herb infused waters.

Essential oils and fragrances bought from respectable and checked-out suppliers.

All our raw materials carry SDS (Safety Data Sheet) certificates, according to the EU law on cosmetics.

WHAT ARE THE INGREDIENTS YOU DON'T USE?

You can see bellow that our products are free from:

 

Parabens.

Ethoxylated ingredients (petroleum derived ingredients).

Petrochemicals.

Synthetic color.

Sulfates.

HOW TO BECOME A RETAILER - WHOLESALER?

We are happy to grow our points of sale. To request wholesale offer & for more information please contact us on info@seamusesoaps.com  

WHAT ARE THE PAYMENT METHODS?

We accept PayPal and credit cards as payment methods. If paying by PayPal, please note you do not have to be registered to use this service. If you choose credit card as payment the transaction is carried out through the  Braintree company (division of PayPal), so any method you choose has maximum security. Furthermore all credit card information is protected in transit over the Internet by SSL encryption.

DO YOU MAKE CUSTOM ORDERS?

Yes, we can provide you with a custom-made order for baby showers, baptizing ceremonies, wedding gifts or anything else. You can choose the ingredients, colours, fragrance, and size of the soap bars. For delivery please allow for a full 6 weeks from the day of order, because the bars must be fully cured. For more information please contact us on  info@seamusesoaps.com

HOW DOES SHIPPING WORK?

We offer free standard shipping over  €30,00 for Greece & €60,00 for the EU countries. We try to send the order approximately within 3 business days via HELLENIC POST OFFICE. Shipping costs are calculated after VAT charges. For the EU countries (28 countries + Switzerland) 24% VAT is charged. All other countries are exempted from the VAT but may be subject to import taxes or customs charges. The estimated time does not include delays from customs. For more click information here

DO YOU ACCEPT RETURNS ON YOUR ORDERS?

We will accept returns within 14 calendar days of delivery. We can only accept returns of unopened and unused soaps, liquid soaps, lotions, creams, gift boxes. Goods returned in an unusable condition will be subject to a reduction of the refund value.

The original postage costs will be refunded but not the return postage costs.

HOW DO I CARE FOR MY SOAP BAR SO THAT IT LASTS LONGER?

Your handmade soap will be a hard, fully cured bar when it reaches you. It is made to last you a long time, provided you place it on a draining dish after use and it does not float in excess water and moisture.

HOW TO REQUEST A PRODUCT FOR REVIEW (BLOGGER)?

If you are a blogger please feel free to contact our team to request products for reviewing purposes. Contact us on info@seamusesoaps.com  

Free shipping over €30 for Greece & €60 for Europe | Worldwide shipping

Coupon Code 15% for your first order! : NEW15

Open Monday - Friday, 18:00 - 21:00. Between 09:00 - 17:00 make an appointment. 

Eftichias 46, Neo Iraklio, Athens, Greece 14121 - Tel: +30 2102834616 - Mob:+30 6944465230 - Email: info@seamusesoaps.com

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